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Shawn Kent Hayashi is the author of six business communication books. McGraw released her newest book Conversations for Creating Star Performers: Inspiring Excellence Every Day in January 2012. You may order this book by clicking your favorite button below.
McGraw released Conversations for Change®: 12 Ways to Say It Right When It Matters Most, in October 2010. You may order this book by clicking your favorite button below.
Articles
Mentoring: An Age-Old Idea: Whose Time Has Come In Corporate America
“Those who seek mentoring will rule the great expanse of heaven” according to Shu Chang, who in the sixth century B.C. wrote this in the Chinese Book of History. While the mentoring model that organizations use today is different from what was preferred just two decades ago (let alone 25 centuries ago!), the reasons for pairing employees with others who take an active part in their development over time are as compelling as ever. Read more.
Conversations for Change® - Training Magazine Training employees to use emotional intelligence in communication with others is vital to success. Our conversations create ripple effects. Conversations lead to the creation of new possibilities, commitment to a new project, resolving conflicts, showing or receiving appreciation, and change. Read more.
Achieving Emotional Intelligence
No matter where you are in your career, no matter what industry your organization focuses on, whether you are a professional in a suit or a professional athlete, the ultimate desired outcome is high performance. Considering that high performance and good decision-making are the ultimate outcomes, how are they attained? There is no doubt that general intelligence and technical skills contribute to high performance. However, to truly succeed consistently, one must also possess a high level of Emotional Intelligence (EQ). Read more.
Selecting Superior Performers Safely Under the Law
Is it possible to use assessments within your hiring system and be in compliance with the Equal Employment Opportunity laws? This article discusses the research that has been done supporting the assessments and systems that The Professional Development Group uses in helping our clients to select the best fit for a job. Read more.
Understanding What is Happening in an Organization
The Professional Development Group uses this model in consulting projects to have a better understanding of what is going on in an organization. The top row has to do with the Organization (Information, Tools, and Incentives) and the bottom row has to do with the Individual (Knowledge, Ability, and Motivation. Read more.
Using the Grapevine: Are You Creating Vinegar or Sparkling Wine?
by Shawn Hayashi. What happens to a bottle of wine when you leave it uncorked for too long? It turns to vinegar and no longer tastes good. If you are using the grapevine without a strategy, reason or forethought, you may be creating corporate vinegar. Read more.
Crossing the Line, Part I
Imagine this, you manage sales for a large hotel. Your property is hosting this month’s meeting for the local sales association to which you belong. Your boss will be attending. Your clients from the association are looking forward to meeting your boss. You get the picture? At the event, one of your largest competitors, also a member of the same association, has chosen to show up with brochures in hand. Read more.
Like It or Not: Everyone Negotiates Every Day
by Shawn Kent Hayashi. In all aspects of life we negotiate every day. Especially in the workplace, we are continually called upon to successfully negotiate with customers, coworkers, supervisors, and internal support personnel. Often, our approach to conflict resolution is influenced by a competitive "win/lose" approach, when what we need to foster successful long term relationships is a way to create "win/win" outcomes. Read more.
Mistakes in Influence
As the first question in an interview, the CEO asked the highly qualified CMO (chief marketing officer) candidate, "What have you been doing recently?" The CMO candidate heard the question and despite 15 years of deep marketing experience he began talking about the past few months running operations for his company’s Hong Kong office ... since no one in the company could do that role, he was plucked from US marketing and shipped to Hong Kong with almost no notice. Read more.
10 P’s to Effective Panel Presentations
You already know your stuff — you are a recognized expert with relevant, transferable experience, or you wouldn't have been asked to speak on the panel. Unless your expertise includes speaking on a panel, you run the risk of distracting others from your experience with amateur presentation technique. By Shawn Kent Hayashi Read more.
Surprise! Communication DisasterWhat do you think of when you hear the word, "Surprise"? Parties with unexpected gifts are the fun surprises. Mishaps in communication are more common. By Shawn Kent Hayashi Read more.
Networking: The Difference Between "Who’s Who" and "Who’s That?"
Are you listed in the "Who’s Who" databases of your valuable clients, respected peers and mentors? Or, does your desired potential client, role model or friend say, "Who’s That?" by Shawn Kent Hayashi Read more.
Coaching With Purpose: Is Your Coaching Job Related?
Business coaching has been embraced by the business world because disciplined, focused coaching pays for itself many times over. It has evolved to become a powerful tool for aligning individual performance with a company’s strategic plan, by targeting the gap between how an employee performs now and their potential for superior performance. Coaching can boost profits by moving people to a higher level of performance, but only when...
ROI: Big Results in a Small Growth Economy
Return on investment is more important than ever in the slowly recovering business climate of 2010. Every dollar counts double as employers require that investments in talent pay off in performance improvements that will propel growth. For a decision-maker, the focus is almost exclusively on... Please click on this link to download the Adverse Impact Study.
Testing and Assessment: An Employee’s Guide to Good Practices
US Department of Labor Employment and Training Administration 2000. In today’s competitive marketplace and complex legal environment, employers face the challenge of attracting, developing, and retaining the best employees. Read more
Leadership interviews
Listen in as Shawn Kent Hayashi interviews Dave Ulrich, the #1 ranked Management Educator and Guru by Business Week. He was also selected by Fast Company as one of the 10 most innovative and creative leaders, and named the most influential person in HR by HR Magazine for 3 years.
Listen in as Shawn Kent Hayashi interviews Jim Kouzes for the PHRPS Leadership Forum. Jim has been cited by The Wall Street Journal as one of the twelve best executive educators in the U.S. He is also the former chairman & CEO of the Tom Peters Co. and best-selling author of The Leadership Challenge.
Please click on this link to download the Adverse Impact study.
